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Policies and Shipping

Returns

Bikes

  • There are no refunds on bikes.
  • LABOR FEES ARE NOT REFUNDABLE.

Merchandise (Excluding Bikes)

If you are not fully satisfied for any reason, you may return the item for a full refund within 30 days. Receipt must be present for 30 day refund. Merchandise MUST be in original packaging and be in new condition. No refund on bikes, special order items, gift certificates, or closeout items. Deposit will be forfeited if customer cancels a special order. No returns on Special Order items.

  • BONTRAGER UNCONDITIONAL COMFORT/PERFORMANCE GUARANTEE - Any USED Bontrager accessory, part, or article of clothing can be returned within 30 days under the BONTRAGER UNCONDITIONAL COMFORT/PERFORMANCE GUARANTEE for a store credit towards some other item.  Non Bontrager items are not covered under this guarantee.
  • Any installed items will not be returned. Labor will not be refunded. Any bikes not picked up from service after 30 days become property of Sierra Bicycle Werks. Sierra Bicycle Werks reserves the right to limit returns and exchanges regardless of receipt.

Exceptions: For credit/debit card returns, the exact card must be present. Cash or debit purchases over $250 will be refunded in the form of a mailed check within 10 business days of return.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $100$12.99Free
$100 or moreFreeFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 7 days or a 10% restocking fee will be charged.

Local Delivery for Bikes

We now offer our very own Ready to Ride home delivery service for bikes $25 fee applies (brand restrictions apply*). Our professional mechanics will build your bike and hand deliver it to you at your home or place of work (within 10 mile radius).

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!